Service Fusion was founded in 2014 by Max Paltsev, a serial entrepreneur and a veteran of the Software as a Service industry, to help service companies win more repeat customers. Prior to founding Service Fusion, Max Paltsev was the founder and CEO of the largest SaaS provider in the executive ground transportation industry now servicing over 4,000 operators in 46 countries around the world.

Service Fusion started with an idea that service companies should be able to retain most, if not all their customers. After all, if you provide great service, why shouldn’t your customers become customers for life?

So we designed our system and our mobile apps to help you manage your business better and to make it easier for your customers to reach you, time and time again.

Now, three years later and with a team of 30 dedicated employees we are proudly serving over 1,300 customers across more than 20 verticals within the field service industry.

Our Mission

Our mission is to help service companies win more repeat customers through software that delivers WOW.

Our Vision

Our vision is a world in which every customer becomes a customer for life.

Our Core Values

  1. Win Ethically
  2. Include a Little WOW in Everything You Do
  3. Satisfy Customers
  4. Be Passionate and Determined
  5. Never Stop Improving
  6. Pursue Growth & Learning
  7. Over-listen and Over-communicate
  8. Be Creative and Open Minded
  9. Do More With Less
  10. Be Humble