Enterprise-level features that allow you to operate from anywhere at a small business price.
Complete a 30 Minute Task in 30 Seconds - from Anywhere
With an all-in-one organized platform for managing operations, Service Fusion’s field management software makes day-to-day tasks easier and ensures staff, technicians, and your customers are all on the same page.
Create multiple customer contacts and service locations, set their communication preferences and billing terms, track referral sources, and store private and public notes, documents, images, and more.
Create Estimates. Convert to Jobs.
Create and send estimates in seconds with pre-populated product and service line items. Convert estimates to jobs with one click. Plus, you can prioritize opportunities, schedule on-site visits, assign jobs to sales reps for commission calculation, and more.
Easy Scheduling & Dispatching
View all jobs and estimates to easily shift times and dates with a drag-and-drop dispatch grid. Send job information to your field workers through a call or text without ever switching programs.
Online Invoicing & Payments
Convert single or multiple jobs to invoices in a single click, and receive check, cash, or credit card payments with a built-in, free payment gateway—no need for an in-person visit.
Text Message Notifications
Communicate in real-time with your technicians and customers via SMS notifications about scheduled jobs, on-the-way alerts to your customers, and more.
Field Technician Mobile App
Our mobile applications allow field workers to receive and manage jobs on smartphones and tablets right in the field. Reduce paperwork and the need for office visits.
Keep your accounting system up to date without having to press a single extra button. In addition, Service Fusion is a QuickBooks Solution Provider that can provide you discounts on QuickBooks and other Intuit products and services.
Bi-directional sync of customers, products, and services.
Automatic synchronization of job deposits, invoices, and payments
Automatic updates pushed to QuickBooks when changes are made in Service Fusion.
Integrates with both QuickBooks Online and Desktop versions.
Estimate Options Made Easy
Whether it's Good/Better/Best, Option 1/2/3, or Repair vs. Replacement, you can now give your customers the options they demand with only a few clicks and keystrokes.
Create up to 5 estimate options within a single estimate
Rename, duplicate and archive options
Convert one or more options into one or more jobs
Create custom, multi-page proposals using our Custom Documents module
Email, print or download estimates with options in a stacked or a side-by-side format
Offer customers to accept estimates online and collect their digital signatures
No-Contact eSign Solutions
With eSign documents, you have the ability to accelerate agreements, eliminate back and forth manual tasks, and increase convenience and safety for your customers and teams.
Send and sign agreements securely in minutes, rather than days
Turn any custom single or multi-page document into an eSign document
Send eSign requests directly from within estimate and job screens
Create custom eSign request email templates
Preview and download eSign documents as PDF
Customers can eSign from their personal devices.
Additional Features to Run Your Business
Job Photo Upload
Upload photos right from the job site using your mobile device. Save photos on the corresponding job to relate back to whenever a technician or customer support needs them.
GPS Fleet Tracking
Get 24/7 visibility into where your vehicles are at all times. Improve driving behaviors and trip history, all without relying on your employee's mobile devices.
FusionPay is the all-in-one payment platform built for service contractors. Manage your finances and cash flow through a simple, unified experience with flat-rate, transparent pricing.
Call Tracking & Routing
ServiceCall.ai was built specifically for service contractors and combines the power of VoIP into Service Fusion. See where your new customer calls are coming from, and route your existing customers to the right teams.
Time Tracking & Payroll Reports
Our system monitors daily office activity, staff work hours and your remote workforce, clocking in and out, and populated time-based payroll reports with regular overtime pay.
Customer Email Broadcasts
Communicate effectively with your customers by putting the right emails in front of the right people. Create distribution lists for emailing multiple customers simultaneously utilizing custom communication templates.
FusionDrive brings your files and cloud content together making it easy for your team to upload, share, and organize documents and folders directly within the Service Fusion platform.
Manage your stock inventory using our built-in inventory system. Create multi-item purchase orders, assign them to multiple warehouses and optionally enter serial numbers for those items that need to be tracked.