Field Service Management Software

Our all-in-one field service management application provides small-to-midsize service contractors with the tools you need to maximize your small business. Our software allows you to operate your business from anywhere at a price you can afford.

Track Your Fleet with Service Fusion

Track Your Fleet

Gain visibility, reduce field service fuel costs, and reduce risk with real-time GPS Fleet Tracking
Manage Customer Calls with Service Fusion

Manage Customer Calls

Manage customer requests and deliver reliable service with call tracking software
Accept Payments with Service Fusion

Get Paid Faster

Streamline field service operations and offer a professional invoicing and payment experience
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Improve Customer Experience and Increase Profitability

Customer + Job Management Tools

Customer Experience Field Service Management

Manage Customer Experience

  • Create multiple customer contacts
  • Manage multiple service locations
  • Set communication preferences
  • Track referral sources
Manage Field Service Estimates

Convert More Estimates to Jobs

  • Create and send estimates in seconds
  • Turn estimates to jobs with one click
  • Prioritize jobs and assign to sales
  • Schedule on-site visits
Field Service Scheduling and Dispatching

Manage Scheduling & Dispatching

  • See all jobs and estimates in one view
  • Easily shift times with drag and drop
  • Send job info to the field via text or call
  • Get full visibility into jobsite activity
Field Service Realtime Notifications

Get Real-Time Notifications

  • Real-time communication from service techs
  • Stay in touch with customers via SMS
  • Keep track of scheduled jobs
  • Receive on-the-way jobsite alerts
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How We Serve Field Service Management Businesses Like Yours

Jobs Created Annually
CSAT Score

Streamline Field Service Operations and Improve Efficiency

Back Office Tools

Manage Field Service Techs

Manage Field Techs from Mobile

  • Deploy field service management app
  • Provide job management to field techs
  • Reduce paperwork and delays
  • Eliminate need for office visits
Field Service Quickbooks Integration

Integrate Quickbooks

  • Connect and sync with your FSM
  • Keep accounting system up to date
  • Automatic invoice data sync to QuickBooks
  • Use with Quickbooks online or desktop
Manage Field Service Estimates

Easily Manage Service Estimates

  • Provide flexible estimate options
  • Create up to five estimate options
  • Convert field service estimates into jobs
  • Print or email estimates for customers
Field Service eSign feature

Offer Contactless eSign

  • Accelerate service agreements with eSign
  • Send and sign field service agreements securely
  • Send eSign directly within service estimates
  • Offer eSign from customer’s device
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Field Service Management FAQ

What is field service management software?

Field service management software is a robust technology solution designed to streamline and optimize field operations for small and large field service industry businesses like HVAC, Plumbing, Electrical, Garage Door Repair, Appliance Repair, and more. It acts as a centralized platform for managing and coordinating field activities such as scheduling, dispatching, work order management, inventory management, estimate creation, invoice management, payment processing, and more.<br/ With its advanced features and intuitive interface field service management software, which is often sold as a SaaS offering, empowers businesses and field service contractors to improve operational efficiency, enhance customer satisfaction, and boost overall productivity.  

What are the benefits of field service management software?

Field service management software offers several benefits for small service provider businesses, including:
  • Simplified Processes: Field service management software streamlines operations, from dispatch to payment, improving efficiency and reducing manual errors.
  • Enhanced Communication: With a single application, communication between the office and field technicians becomes seamless, allowing for quick updates and easy contact, particularly with the use of a mobile app.
  • Improved Customer Experience: The software enables real-time updates, precise technician tracking, and better customer management, resulting in improved customer support and satisfaction.
  • Paperless Efficiency: Cloud-based software reduces reliance on paper, providing a secure platform for electronic signatures, invoices, and payments, leading to streamlined and convenient processes.
  • Automation of Billing: Field service management software automates billing processes, integrating with billing software such as QuickBooks, saving time and improving accuracy.
  • Comprehensive Visibility: The software provides a comprehensive view of technician locations, capabilities, and availability, empowering the front office to make informed decisions and respond promptly to service calls.
  • Increased Productivity: By eliminating manual tasks, the software frees up time for marketing efforts, business growth, and customer engagement, leading to improved productivity and reduced stress.

How does field service management software help with dispatching?

Field service management software plays a crucial role in improving dispatching processes, resulting in efficient and effective service delivery. Here's how:  
  • Tracking and Referral Sources: The right field service management solution allows businesses to track where their customers are coming from. By linking unique phone numbers to specific referral sources, businesses can identify the effectiveness of their marketing efforts and track leads and conversions.
  • Incorporating Online Support: Field service software includes features like text-me-back widgets and live chat support, enabling businesses to provide exceptional customer service online. These tools allow customers to ask questions, receive prompt responses, and even convert website visitors into leads.
  • Dashboard for Tracking Statistics: Field service management software offers customizable dashboards that provide a centralized location for tracking performance details. Businesses can monitor scheduling, training, marketing, and other key metrics to identify areas for improvement and make better decisions.
  • Recording Communication for Quality Control: To maintain consistency and ensure quality service, field service management software allows businesses to record and store customer communication. This feature benefits customer service, back-office staff, and field service technicians by providing a reference for call details and enabling effective preparation for individual jobs.
By leveraging these features, field service management apps streamline dispatching processes, improves customer service, and enhances overall operational efficiency.  

What is GPS fleet tracking and how will it help a field service business?

GPS fleet tracking refers to the use of GPS (Global Positioning System) technology to monitor and track vehicles within a fleet. It provides real-time visibility into the location, movement, and status of fleet vehicles, offering numerous benefits for service providers. Here's an overview of why GPS fleet tracking software is valuable:
  • Enhanced Security: GPS tracking helps prevent theft and loss of valuable assets by providing an additional layer of protection. By tracking vehicles equipped with GPS devices, businesses can quickly locate and recover stolen assets, minimizing operational disruptions and financial losses.
  • Improved Fleet Management: GPS fleet tracking systems offer comprehensive data insights, including idle time, driving behaviors, and compliance. This information allows businesses to optimize fleet operations, improve driver performance, and enhance overall efficiency.
  • Real-Time Visibility: With GPS fleet tracking software, businesses gain real-time visibility into their mobile workforce. They can track the live location of vehicles, access historical data, and have peace of mind knowing the whereabouts of assets and drivers at all times. This visibility enables better resource allocation, efficient route planning, and timely customer service.
  • Safety and Risk Reduction: GPS fleet tracking helps minimize accidents and risky driving behaviors by providing insights into driver activities. Businesses can identify instances of distracted driving, rapid acceleration, and speeding, allowing them to take corrective actions, ensure driver safety, and reduce fuel costs.

How is field service management software used by different types of service businesses?

Service Fusion's Field Service Management Software solution is being leveraged by many service industries. Here are some examples of how FSM software can benefit different industries:
  • HVAC Contractors: HVAC contractors use field service software to schedule routine maintenance checks, take HVAC job photos, and manage parts inventory. With the software, they can efficiently dispatch technicians and prioritize jobs, ensuring that, for example, someone trained specifically in refrigeration or ductwork is sent to the most relevant job. The platform also creates estimates and jobs in seconds with pre-populated products, HVAC service line items, and more.
  • Plumbing Contractors: Plumbing contractors utilize FSM software to track and manage different types of plumbing jobs, from leak repairs to full installations. The software helps in ensuring that technicians are dispatched with the right tools and parts, minimizing the chances of return visits. It also facilitates the photos of plumbing layouts and histories for job sites, streamlining future services.
  • Electrical Contractors: Electrical contractors harness the power of field service management software to manage a diverse array of projects, from small home rewiring jobs to large-scale electrical installations. It allows for creation of electrical estimates and jobs in seconds with pre-populated products, service line items, and more.It can also help coordinate multiple electricians, ensuring that complex tasks have adequate manpower with the right specializations.
  • Garage Door Repair Companies: These companies use FSM software to manage the installation, maintenance, and repair of garage doors. It helps repair companies access real-time data and location tracking of the repair fleet. It also helps in scheduling regular safety checks and maintaining a log of previous repairs, ensuring longevity and safety for customers.
  • Appliance Repair Companies: FSM software is crucial for appliance repair companies in scheduling service visits, particularly during warranty periods. The software helps appliance repair technicians see all jobs and estimates in one place and edit with drag and drop. Techs can send automated pre-job text notifications to customers. With FSMS, photos can be taken and saved before and after appliance repair work is completed.
  • Locksmith Companies: Locksmith companies leverage field service software to respond quickly to emergency calls, such as lockouts, and to manage regular services like lock installations or maintenance. The software assists in tracking the locksmith fleet, to help with dispatching and efficiency. It can also help locksmiths maintain all the customer history you need to provide consistent service follow-ups and win repeat customers.

How Much Does Field Service Management Software Cost?

The pricing of field service management software varies largely depending on the size of fleet, number of technicians and the complexity of integrations needed to support other business operations. Often field service management solutions are offered on a feature-customizable basis and at a monthly subscription cost. Service Fusion offers three pricing plans to match the needs and size of your business. All plans come with no contract requirements, personalized onboarding, and unlimited support through email, phone, or live chat.

What Field Service Management Customers Are Saying

We can quote the customer, get them exactly what they need, get the sale done, do the job and then take payment right there from them.

Scott Airitam
Liberty Air & Heating
I'm able to have a work-life balance that I didn't have before. Now I know the work is scheduled. Now I know the work is going to get done.

Darrell Elliott
Elliott AC Heating & Handyman Services
Service Fusion coming into the middle of growth helped simplify and develop organization and procedures and automated processes that helped.

Ryan Amerson
Energy Attic
I have been in the HVAC business for over 55 years, and this is the best all around software for running my business.

Charles Howe
Howe to Fix Heat and Air

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