Want to seamlessly organize your company’s conversations and communication channels? There’s an app for that. Need to crunch the numbers on a customer’s invoice at the touch of a button? There’s an app for that. We could go on all day because the truth is, there is an app for everything. With all the apps in the world at their disposal, how are business owners and managers supposed to know which apps are best for their team? The answer depends on how each business operates and where owners and managers feel that their business could be more streamlined.
There are several ways that apps can help service businesses from easy communication to storing important files on the spot. We’ve gathered the most important apps to give service companies a competitive edge in the upcoming year.
Social Media Tools
We can’t say it enough. Social is a must for any business-to-consumer organization, including service companies. These apps include Facebook, Instagram, Twitter, Youtube, and even Pinterest. Social platforms are a great way to communicate unique aspects of your service and your company’s brand to your customers. Whether it’s a “How To” video or a customer highlight, consumers of all demographics are eager to be connected to the companies with which they do business.
Putting time and effort into your company’s social persona may seem tedious and loosely connected to your company’s conversions. In reality, those that follow your carefully cultivated social accounts are 57.5% more likely to buy from your company, according to Sprout Social. This number increases significantly if your social presence is useful to the customer.
When it comes to social media platforms, time may be a limiting factor for smaller businesses, so we suggest implementing social management apps for managers that are scrambling to stay on top of their company’s social.
Communication is Key
Service teams are always on the go, and sometimes it’s hard to keep track of what every technician is doing at all times. If your managers are having trouble trying to communicate project expectations or schedule service appointments with available techs, it might be time to implement one of the following apps to help with whole-team operations:
- Slack – This collaboration app allows teams of any size to stay connected through channels that work for them. Communication, project management, and file storage can all happen in Slack, which can help service businesses stay organized and save time.
- G Suite – Owned by Google, G Suite is the perfect place for Gmail, Google Docs, shared drives, the company calendar, and more! Businesses can buy storage based on their size and can integrate their domain as well.
- Addappt – This cleverly named app allows businesses to manage contacts such as customer, client, and partner contacts. Group your contacts easily with Addappt and send out message blasts via the app.
Service Business Must Haves
Having too many apps to manage your service company can be just as time consuming as not having any apps. It is important to know which apps will integrate easily into your day to day operations and which won’t. Software applications that function in a variety of ways can help manage service teams better without cluttering your screens.
Service Fusion’s cloud-based field service management software is the all-in-one package for field service businesses of all sizes. The easy-to-use dashboard allows managers and business owners to keep track of technicians and vehicles using the GPS fleet tracker and to process invoices and track sales revenue in real time.
Additionally, businesses that use Quickbooks or need a better accounting system can get it all with Service Fusion’s management software. The software integrates with Quickbooks Online and is available for iOS and Android devices.
To learn more about how your company can benefit from Service Fusion’s field service management software, contact us for a demo!