Make Communications Easier by Connecting Field and Office Staff

Our mobile application allow field workers to receive and manage jobs on smartphones and tablets, reducing paperwork and increasing your business’ efficiency.

  • Receive job and estimate assignments
  • View assigned jobs on a map
  • View equipment assigned to a job and its work history
  • Set job progress statuses
  • Add activity notes, photos, and custom tasks
  • Collect customer signatures on jobs
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Increase Customer Satisfaction with Real-Time Communication

Communicate real-time with your technicians and customers to eliminate possible miscommunications and scheduling overlaps.

  • Send automated reminders to customers before jobs and upon changing the status of the job
  • View a map and get driving directions to the customer’s location
  • Access customer notes and history
  • Invoice and process payments in real-time
  • Capture pre-work and post-work signatures
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Intuitive Product & Service Catalogs

Boost your productivity rates using our built-in inventory system, and pre-populated product and service line items.

  • Picture driven product & service catalogs
  • Detailed product descriptions and adjustable rates
  • Multi-line item service options
  • Auto-calculated taxes, fees, and discounts
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Estimate Options

Give your customers the options they demand with only a few clicks. Here is what this new, easy-to-use feature allows you to do:

  • Convert one or more options into one or more jobs
  • Create custom, multi-page proposals using our Custom Documents module
  • Email, print or download estimates with options in a stacked or a side-by-side format
  • Offer customers to accept estimates online and collect their digital signatures
  • Create up to 5 estimate options within a single estimate
  • Rename, duplicate and archive options
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Make It Easier for Your Customers to Reach You

Say NO to fridge magnets, stickers and business cards. Say YES to your own personalized, branded mobile app. Our native iOS and Android apps allow your customers to request service appointments, free estimates, view their history and manage their contact information from the very device they use to call you.

  • Over 60% of your customers have smartphones and they use them to search for services
  • Having an app on your customers’ smartphone puts you ahead of your competitors
  • Increase customer loyalty and satisfaction by making it easier for them to reach you
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What is a Field Service App?

A mobile field service app is a specialized tool within the field service industry. It's often integrated with field service management software. An app empowers a mobile workforce to efficiently manage critical aspects of their business operations from the job site. 

The Service Fusion mobile app lets field technicians view and prioritize service requests. They can adjust their schedules and routes while on the move. With this type of tracking, customers get a more accurate appointment time which fosters trust with your company. Teams can also access service history for better issue resolution in the field. 

Our app also can be linked with in-office accounting systems. This allows technicians to record payments on-site. Real-time communication capabilities improve customer interactions and team coordination. 

A mobile field service app is a crucial asset for businesses in the field service industry. It should enhance service request management and asset management. Most importantly, it should simplify communication and operational efficiency for field technicians on the go. 

See why customers choose us as their dedicated Field Service Management solution.

We can quote the customer, get them exactly what they need, get the sale done, do the job and then take payment right there from them.

Scott Airitam
Liberty Air & Heating
I'm able to have a work-life balance that I didn't have before. Now I know the work is scheduled. Now I know the work is going to get done.

Darrell Elliott
Elliot AC Heating & Handyman Services
Service Fusion coming into the middle of growth helped simplify and develop organization and procedures and automated processes that helped.

Ryan Amerson
Energy Attic
I have been in the HVAC business for over 55 years, and this is the best all-around software for running my business.

Charles Howe
Howe to Fix Heat and Air

Operate from anywhere, win repeat customers, and increase productivity by up to 40%.

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