How Anderson Plumbing Grew Revenue 12x and Kept Technicians Happy with Service Fusion 

Discover how Anderson Plumbing grew revenue 12x and streamlined dispatch with Service Fusion’s plumbing service software. Book your free demo today. 

Key Results: 

• 12 technicians added with zero increase in software costs 
• 2,865 new jobs created through the platform 
• 12x revenue growth since adopting Service Fusion 

Anderson Plumbing is a fast-growing residential and commercial plumbing business. The company’s office manager, Dmitry, was managing dispatch and office tasks using software that wasn’t built for plumbing. Technicians were frustrated, data was hard to access, and scaling felt impossible. 

That’s when Dmitry pushed for a change. 

Challenge: Outdated Plumbing Dispatch Software Slowed Growth 

Technicians found the app frustrating and difficult to use, leading them to abandon key workflows: they stopped updating job details, skipped status changes, and left customer information incomplete and scattered across different systems.  

This created a visibility gap for Dmitry, who lost track of field operations and crew activities. He reverted to spreadsheets and manual tracking methods to maintain some level of oversight. This significantly slowed critical processes—from scheduling and dispatch to invoicing and reporting. 

Dmitry needed field service management software that could simplify operations, keep techs and office staff on the same page, and show him how the business was performing in real time. 

Solution: Plumbing Scheduling Software That Streamlined Operations:  

With Service Fusion, Dmitry gained a system that matched the speed and complexity of a busy plumbing business: 

• Faster estimate-to-invoice workflow. Service Fusion connects estimates, jobs, and invoices in one place, with quick search by customer, job number, or address—no spreadsheets or folders required. Dmitry recalled,  

“The very first day of using Service Fusion, I was able to do an estimate properly and attach it to the job itself. And I thought ‘that’s the thing I need.’” 

• Real-time business visibility. The customizable dashboard gives dispatchers and managers a real-time view of revenue, payroll, inventory, and fleet activity—all in one place 
• Flat-rate pricing model. With no per-user fees, Service Fusion makes it easy to scale the team without scaling the software bill 

Results: 12x Revenue Growth for a Growing Plumbing Business 

Service Fusion made life easier with plumbing software, and it helped Anderson Plumbing grow.  

• Reduced Admin Time 
  Quick search tools replaced spreadsheets and made it easy to find jobs and estimates in seconds. 
• Improved Field Productivity  
  With clear schedules, real-time updates, and a mobile app techs actually use, jobs ran smoothly from start to finish.  
• Gained Business Insights  
  The live dashboard showed real-time job progress, revenue trends, and technician performance. 
• Grew Without Limits 
  Anderson Plumbing grew to 12 techs, took on more jobs, and hit record revenue, all without user fees or operational headaches. 

 
Join thousands of field service pros using Service Fusion to grow—without the growing pains. No user fees. No contracts. Just the tools you need to run a smoother, more profitable operation. Book your free demo today. 

Disclaimer: The information presented in this case study was collected through research interviews with participants who received a $100 gift card as compensation for their time and participation.