Plumbing jobs sometimes stink, but the overall process to complete them doesn’t have to. We’re talking about how your business goes from scheduling a service visit all the way to being paid for it.
Is your current process in the toilet? Avoid getting stuck in the U-bend and invest in plumbing dispatch software. Learn why plumbing dispatch software is the best solution to do more for your team and your customers.
Provide the Freedom to Go Remote
Your plumbers are always on the go (no pun intended), so why shouldn’t you be, too? With plumbing dispatching software, you can do it all from anywhere.
Keep Track of Technicians
GPS fleet tracking opens up new opportunities to boost operational efficiency. By having full visibility of your workers, you know who’s available and can balance that with the right fit for the next job. And as a bonus, save a little on fuel by leveraging this location data to plan the best routes to job sites.
Expedite the Everyday
Stop going on a scavenger hunt for information. Plumbing dispatch software stops you from circling the U-bend, centralizing what’s most important. From spotlighting your company’s level of busyness and areas of improvement to making sure you’re getting paid, you can do more—faster. This includes:
- Viewing real-time reports
- Assigning new jobs
- Seeing payments and invoicing activity
There’s little worse than feeling chained to your desk and stuck beneath a pile of … well, you get the idea. Establish both flexibility and control over what matters most.
Take Customer Communication to the Next Level
As customers, we’ve all been there: trying to get a hold of the cable guy, mobile provider, whoever. The experience is usually pretty lackluster—and sometimes downright infuriating.
Don’t be “that guy.” Pull your customers along the service pipeline by keeping the lines of communication unclogged. Plumbing dispatch software with integrated communication features simplify jobs from initial contact to completion. Service Fusion makes it easy with expert features.
Forget calling in, talking to five different people, and listening to (hopefully) lovely elevator music along the way. Bring the power of VoIP to your business and connect customers with the right people, in the right way—right away. ServiceCall.ai facilitates customer communication from multiple angles.
Seventy-eight percent of people want to be able to text businesses. Whether it’s for convenience or accessibility, make phone lines available for calls and text messages. Customers get connected to their technicians via:
- Pre-job texting
- On-the-way alerts
But there’s nothing like making a call and knowing exactly who’s going to be on the other end. Technicians are too busy to answer every call (That’s why you have a call center!), but sometimes customers need an expert. In times like these, it’s easy to use Ring-A-Tech to discreetly route calls from your call center directly to technicians without exposing their phone numbers. Technicians maintain their privacy, and customers get access when they really need it.
Hi! What can I help you with today?
- Pay my bill
- Report a problem
Sound familiar? Chatbots can be helpful, but sometimes you just need to reach another human. Get a solution that’s more than your average chatbot, connecting automated solutions with flesh-and-blood support personnel.
Utilize text-me-back widgets such as ServiceChat.ai to open the lines of communication on your website, then continue key conversations via text messages. As a result, your business can convert more website visitors into leads.
Increase Customer Convenience
Netflix and Hulu, DoorDash and Uber Eats—we’re smack in the middle of the on-demand generation, and your business has to keep up. As the Queen song goes, “I want it all, and I want it now.” People want to make things more efficient in their daily lives and when they need professional services like plumbing.
Plumbing dispatch software answers that cry with features to make the service experience easier.
No More Snail Mail
Even Netflix eventually realized more customers wanted to stream content than request DVDs through the mail. (FYI, their DVD service still exists, but it isn’t a first-line solution.) The same goes for paying for virtually everything. When was the last time you opened your checkbook? It’s probably such a rare occurrence, flies emerged. So, ditch snail mail invoicing and payments.
Let’s Get Digital
Save time and manual recordkeeping by using plumbing dispatch software that integrates invoicing and digital payments under one umbrella. Instead of a process that could take weeks (or—gulp—months), process all service invoices through a digital platform. Customers can log in to pay whenever they’re ready, and you get to close your books on each job sooner.
Deploy Plumbing Dispatch Software to Upgrade Your Business
From technician tracking to enhanced customer communication and back-office processes, plumbing dispatch software keeps you from feeling like you’ve just gotten a swirly during gym class. Instead, stay out of the U-bend by deploying the latest software solutions to do the most for your business and its customers.
So how can you bring it all together? Download our e-book Questions to Ask When Searching for FSM Software, and get in touch if you’re ready to make a change.https://lp.servicefusion.com/searching-for-field-service-management-software-heres-what-to-ask-before-you-commit