Our Response to COVID-19

Written By Service Fusion

Topic Small Business,

As the global COVID-19 situation continues to evolve, we wanted to share our plans to protect our employees, maintain business continuity, and ensure Service Fusion can continue to deliver the customer experience you count on.

Ensuring Service Fusion team safety and service continuity

As a precautionary move to protect our employees, our Dallas-Fort Worth-based team will be operating fully remotely as of March 16 and will not be hosting external visitors.

Leading cloud-based collaboration tools such as Zoom and Slack are already a deep part of our culture and workflow, and a significant portion of our team has been remote since our company was founded. As a result of this remote-ready culture, there is no anticipated customer impact from this change. Service Fusion will continue to train, on-board, and support customers in accordance with our normal service levels, as well as continue to release new and enhanced product functionality at regularly scheduled intervals.

Supporting our customers and the broader field service community

We understand the mission critical nature of the Service Fusion platform to our customers, as well as the positive role we can play in helping our customers during this difficult time. We stand ready to support your business through a remote transition, and we are actively exploring new programs to help support the broader field service community we know and love.

We deeply appreciate our partnership with each of our customers and look forward to working with and helping you through this difficult time.