Busy months are golden moments for home service businesses. While often profitable, the active season usually means having a lot of work on your plate, which can lead to a lot of stress for your business and your team.
Service contractors looking to efficiently manage operations during active and off-seasons have to consider factors such as technology, time management, training, tools, and more.
In this white paper, we’ll discuss ways to operate your home service business so seasonality works with you, not against you.
Our Managing Field Service Operations During Seasonality and Business Volume Upticks white paper examines this in detail, looking closely at:
- Best practices to tackle off-season
- Establish realistic expectations during busy months
- Recognize technology’s impact on field services
and read it at your best convenience.
Download the Managing Field Service Operations During Seasonality
and Business Volume Upticks white paper and stay on top of your business no matter the season.
Best practices to tackle off-season
If you’re experiencing a low business volume in your day-to-day operations, it’s likely you’re in a business or geographic region that stalls as the seasons change.
For HVAC companies, slow seasons like spring and fall means you usually have more free technicians in your company. It's the perfect time of the year for field service leaders to address side projects, especially those that are too big of an undertaking to focus on during peak seasons.
With field service management solutions, you can easily organize redundant work and complex processes in these side projects such as:
- Scheduling technicians’ work
- Managing your stock inventory
- Organizing your files and cloud content with FusionDrive
- Calculating time-tracking and payroll reports
But to fully understand how field service management solutions can improve your workflow and prepare you for the rest of the year, it's important to implement some critical strategies that can will help your home service business ensure cash flow at a proper pace, even in the slower seasons.
Here are some best practices to help your home service business become a well-oiled service machine during slow seasons.
- Prioritize maintenance over repairs: Now’s a great time to focus on preventative maintenance. Create a special maintenance service deal and offer it to your customers in your email marketing campaigns.
- Customer re-engagement: Touch base with your customers and follow-up on the last service you worked—this is a great way to increase customer experience and remind customers of the value of the services you provide.
- Talent development and training: Help your workers acquire new skills, or learn about new products like field service management software or field technician mobile apps to increase talent engagement and retention. Workers who are given training and education opportunities are more productive and boost their job performance by 16 percent, according to Harvard Business Review.
By implementing these best practices during slow seasons, you'll be able to keep your business flowing throughout the rest of the year and lead a team of motivated employees.
To read the rest of the white paper, download the full Managing Field Service Operations During Seasonality and Business Volume Upticks white paper and start growing your business in any season.