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The Truth Is Out There: 4 Truths and a Lie About Field Technician Software

April 27, 2022

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Field technician software is designed to help service businesses work better in a technology-driven world, taking all the things you would do manually and beaming them up to the cloud. But is life really better on the other side? 

 

We’re exposing the truth about field technician software.

 

✅ Dispatching is a breeze.

Despite it being the 21st century—and having so many options available today—many businesses rely on multiple systems in their day-to-day activities. But field technician software helps you quickly get jobs scheduled and techs dispatched in an all-in-one platform. 

 

With a user-friendly interface, you can view jobs and estimates easily and shift times and dates as needed. The right software platform also makes it easy to:

  • Expedite projects with drag-and-drop scheduling and dispatching
  • Share scheduled job details and provide on-the-way alerts via SMS messaging

 

✅ It’s never been a better time to be an operations manager.

Ops managers and dispatchers alike have more freedom than ever. You can stay in touch with both the office and the field on your laptop, smartphone, or tablet and still get everything done—on the go! 

 

Digital Invoicing and Payments

With field technician software, you have the freedom to invoice customers digitally and collect payments and signatures electronically. Software generates automated billing reminders and lets customers pay by debit, credit, ACH, and more—so you don’t have to rely on paper checks and they can pay securely. 

 

Want to speed things up even more? Mobile apps to accompany field technician software helps your techs collect payments in the field.

 

Operations Extras

Although customers come first, they’re not the only ones who matter when it comes to running your service business. Your technicians make the wheels on the bus spin round, so you’re sure to spend significant time on activities pertaining to the team. 

 

Good news! Field technician software helps with key activities such as:

  • Generating payroll reports
  • Monitoring worker hours 
  • Verifying clock in and out times

Why not run your business from anywhere? Find out how with our new guide on  improving your service business inefficiencies.

 

✅ You can increase operational efficiency.

Help your business do more and be more. Field technician software with all the right bells and whistles can turn your business into a powerhouse. 

 

GPS Fleet Tracking

GPS tracking provides more visibility than ever. Use it to balance between finding the closest and best-fit technician for deployments, monitor driver behavior, and cut down on fuel and insurance.

 

Field Technician Apps

When techs are always on-the-go between assignments, you need an efficient way to give them what they need. Field technician apps that work alongside your software platform allow technicians to pull in details at the right time. 

 

Workers can use apps to:

  • Receive job and estimate assignments
  • View assigned jobs on a map
  • See the equipment assigned to a job and its work history
  • Set job progress statuses and updates
  • Add activity notes, photos, and custom tasks
  • Collect customer signatures on jobs

 

✅ Business growth is a reality, not a dream.

Sure, it sounds like field technician software is the latest and greatest tool, but you want to know: “Does it live up to the hype?” The truth is in the numbers. 

 

Field technician software provides ROI for service businesses in a number of ways. 

  • AI and mobility improve field service productivity 30-40 percent. 
  • GPS fleet tracking improves operations for 96 percent of companies.
  • Growth from Internet of Things (IoT) apps for field service can top $470 billion annually.

 

❌ Field technician software is too expensive.

Here’s the thing: Field technician software used to be expensive. It was so complex and pricey that only enterprise organizations could implement it. But times change. 

 

Remember when a basic laptop (we’re talking low storage and RAM) cost over $1,000? Now you get top-of-the-line everything for the same price. It’s a similar story with field technician software. Today’s software is packaged into an affordable software-as-a-service (SaaS) subscription model—making it accessible to small service businesses.

 

More for Your Money

Not only can smaller businesses like yours use field technician software, but you get more for your money. Just because a subscription makes it more affordable, you’re not getting a watered-down version:

  • Get the same features and see immediate ROI
  • Help field technicians complete tasks in seconds, not minutes

 

Added Value

Running a service business is tough—and expensive. Field technician software provides added value by offsetting operational costs and simplifying everyday activities. As a result, you can:

  • Save time 
  • Focus on business growth

 

Don’t believe the lie—field technician software is affordable for businesses just like yours. What are you waiting for?

 

Discover the truth about field technician software.

Looking for better ways to dispatch technicians, manage behind-the-scenes operations, and give your service business a lift? The truth is out there about field technician software. 

Learn how to elevate your operations with An Essential Guide to Improving Your Service Business Inefficiencies and talk to Service Fusion about how software solutions could make you a believer in new possibilities. 

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