When you started your plumbing service business and considered growth strategies, you were probably thinking about how you’d grow your business by earning new customers with your excellent trade skills, great referrals from your happy customers, and having a team of technicians and an office staff to help make growth happen.
All of those things are totally possible. But you’ve probably realized that scaling your business for growth can be downright hard, especially when you’re focused on your customers day-to-day. That’s where plumbing dispatch software comes in—and it’s about so much more than dispatching.
We’re talking about three big ways that the right software solution can help you reach your goals:
- Get complete visibility into your entire business
- Use automation to make everyone more productive
- Do business from anywhere
Access Real-Time Information with Plumbing Dispatch Software
These days, plumbing dispatch software—or field service management software—can truly give you enterprise-level features at a monthly subscription price you can actually afford. That means that all the high-tech features huge companies use to continually grow are available to you through plumbing dispatch software, or software as a service (SaaS).
With the right plumbing dispatch software solution, you can get real-time metrics and information from one place, including:
- Number of estimates converted to jobs
- Scheduled appointments there are for a specified period
- Average revenue per job
- Customer contact and billing preferences
- Where technicians are in the field
If you get the right SaaS platform to manage dispatching and other parts of operations, you can make everyday tasks quicker and easier. With this information at each appropriate staff member’s fingertips, it improves communication, keeping everyone on the same page.
Business Growth: Brought to You by Automation
What really levels up your service business is plumbing dispatch software that includes automation features. That means actually leaving manual tasks in the past—for real—and giving your office staff time to do more impactful things, like planning and marketing.
Get software that can automate tasks like:
- Reminding customers of upcoming appointments
- Tracking payment due dates
- Letting customers know when the tech is close
- Immediately informing a tech if there’s a cancelation
- Managing current and future scheduling
- Handling invoicing and payments
Plumbing dispatch software removes time-wasting and boring tasks—the tiny time-suckers that keep your business from reaching its full potential. Imagine the time your staff can save, and what they can do with it. You can finally find the freedom to maintain a meaningful social media presence. When was the last time you shared a video on Facebook? If it wasn’t this week, it’s been too long.
Monitor Operations When You’re on Vacation with the In-Laws
Using plumbing dispatch software, or the right plumbing dispatch software, you can do business from anywhere using your smartphone, tablet, or laptop. We really are living in a world where you can run your plumbing service business from anywhere. Nobody has to be at the office to return a call or schedule an appointment. Your administrative staff can still do their work if they have to stay home with a kid who has a cold, and you can keep an eye on your field staff even if you aren’t in the same state.
Free your staff with a plumbing dispatch mobile app.
If you choose plumbing dispatch software that comes with a mobile app, field staff can receive and manage their jobs on tablets and smartphones. This isn’t just convenient—it reduces paperwork and increases efficiency. It also makes your techs more likely to be on time, happy, and on their game.
When choosing a plumbing dispatch software solution with a mobile app, look for benefits including:
- Viewing assigned jobs on a map
- Knowing where equipment is assigned
- Tracking equipment job history
- Setting and monitoring job progress statuses
- Adding activity notes, photos, and custom tasks
- Collecting customer signatures on jobs
Turn your filing cabinets into flower planters.
One of the biggest benefits of plumbing dispatch software with a mobile app is freeing you and your staff of paper. With signatures, invoices, payment preferences, job history, and more available at your fingertips, there’s no reason to make anyone continue with the drudgery of filing.
Do something more useful with your filing cabinets—upcycle them into flower planters. Use your creativity; you’ll have time to get artistic now that you’re not elbow deep in back-filing.
Take Your Business to the Next Level with Plumbing Dispatch Software
With the features and affordability offered with high-quality plumbing dispatch software, now’s a great time to kick things up a notch and start making meaningful progress. With easily implemented cloud technology, plumbing dispatch software does so much more than dispatch. It can be a true game-changer.
Get more information on growing your business by downloading our e-book, The Essential Guide to Scaling Your Service Business.